Privacy Policy
Your privacy is important to us. This policy explains how SparkHorizons collects, uses, and protects your personal information.
Last Updated: December 2024
Introduction
SparkHorizons ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or create a profile
- Subscribe to our newsletter or mailing lists
- Fill out forms or surveys on our website
- Contact us via email, phone, or online forms
- Participate in contests, promotions, or events
- Make purchases or transactions
- Provide feedback or reviews
Types of Personal Information
The personal information we may collect includes:
- Name and contact details
- Phone number
- Date of birth
- Payment information
- Account credentials
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- Device identifiers and technical information
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Providing and maintaining our services
- • Processing transactions and orders
- • Managing your account and preferences
- • Delivering customer support
Communication
- • Sending service-related notifications
- • Responding to inquiries and requests
- • Marketing communications (with consent)
- • Newsletters and updates
Improvement & Analysis
- • Analyzing usage patterns and trends
- • Improving our website and services
- • Developing new features
- • Quality assurance and testing
Legal & Security
- • Complying with legal obligations
- • Protecting against fraud and abuse
- • Enforcing our terms and policies
- • Safeguarding user security
Information Sharing and Disclosure
We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Sharing Scenarios
We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access only to perform these tasks on our behalf.
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as court orders, subpoenas, or government requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Consent
We may share your information with third parties when you explicitly consent to such sharing.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls and authentication measures protect your data.
Monitoring
Continuous monitoring and regular security audits ensure data protection.
Your Rights and Choices
You have several rights regarding your personal information. To exercise these rights, please contact us using the information provided below.
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.
Correction
You can request correction of any inaccurate or incomplete personal information we have about you.
Deletion
You have the right to request deletion of your personal information, subject to certain legal limitations.
Restriction
You can request that we restrict processing of your personal information in certain circumstances.
Objection
You have the right to object to processing of your personal information for direct marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. For detailed information about our use of cookies, please see our Cookie Policy.
Types of Cookies We Use
Essential Cookies
Necessary for website functionality and security
Analytics Cookies
Help us understand how visitors use our website
Functional Cookies
Remember your preferences and settings
Marketing Cookies
Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.
Where we transfer your data outside the European Economic Area (EEA) or other regions with similar data protection laws, we implement appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your information.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove such information from our servers.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account Information: Until account deletion or 3 years after last activity
- Transaction Data: 7 years for tax and accounting purposes
- Marketing Communications: Until unsubscribe or 2 years of inactivity
- Customer Support: 2 years after case resolution
- Website Analytics: 26 months maximum
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing notice through our services
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of our services after any modifications constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Address
Metro Manila, Philippines
Phone
+63 917 174 8158Business Hours
Mon-Sat: 8:00-17:00
Sunday: Closed
Data Protection Officer
For specific privacy-related inquiries or to exercise your rights under applicable data protection laws, you can also contact our Data Protection Officer directly at [email protected]
Related Policies
Cookie Policy
Learn more about how we use cookies and similar technologies on our website.
Read Cookie Policy →Terms of Service
Understand the terms and conditions that govern the use of our services.
Read Terms of Service →